Terms of Service

All project work begins with a scoping conversation. Quoted prices reflect the scope discussed. If requirements change or expand during the project, pricing will be adjusted accordingly. No surprises—we communicate changes before they happen.

- Website Tech Rescue covers one accepted website blocker for $300. - Before payment, we reproduce the issue, verify safe access and rollback, and agree on written scope, a success criterion, and a delivery window. - Full payment is due after acceptance and approval of the scope, before work begins. - Local support and other development work are quoted separately. The written agreement sets their payment and cancellation terms. - Sending an inquiry does not confirm a booking, commit you to a payment, or start a subscription.

- On-site visits in NYC require 48-hour notice for rescheduling. - Same-day cancellations may incur a fee. - Emergency support requests are accommodated when possible but may carry rush pricing.

Many solutions involve third-party vendors (hosting, APIs, SaaS tools). We help you set these up, but: - You are responsible for third-party service agreements and costs. - We cannot guarantee uptime or policies of external providers. - We'll advise on reliable options, but final vendor choices are yours.

- Code and assets we create for your project become yours upon final payment. - We may retain the right to showcase work in our portfolio (anonymized if requested). - Open-source components remain under their respective licenses.

We stand behind our work, but: - Our liability is limited to the amount paid for services. - We are not liable for indirect, incidental, or consequential damages. - We recommend maintaining your own backups and insurance.

Either party can terminate an engagement with 14 days written notice. You'll be billed for work completed up to termination. Retainers are non-refundable for the current billing period.

Questions about these terms? Reach out: